C. Separate Data Privacy Statement: Handling (general) enquiries and complaints and relevant communication (e.g. request for information, ordering or support, callback requests)
This is based on our legitimate interest, in accordance with Article 6(1f) GDPR, in the handling of the concerns you have raised with us and for the processing and pursuing of complaints as well as for communicating with customers and interested parties. You have the right to object to the data processing at any time, see Section A.VII. If the data processing serves to initiate a contractual relationship, this processing is based on Article 6(1b) GDPR.
The data needed in order to respond to your message is marked as mandatory with an asterisk (*). You can also provide us with additional data voluntarily. Mandatory data covers personal identification data (e.g. title, first name, last name), contact details (e.g. telephone number, e-mail address), company data (e.g. company name, address) and message contents (if you provide us with additional information about your concern).
We also process usage and traffic data (e.g. IP address, date and time of your enquiry). The legal basis for this data processing is Article 6(1f) GDPR, based on our legitimate interest in ensuring the functionality of this website and the security of the IT systems.
In addition to processing enquiries and complaints, we shall also use the data for the purposes of advertising and marketing measures. See Section D of this Data Privacy Statement.
If necessary, we shall also share your data with third parties, e.g. a CLAAS partner (e.g. who is responsible for your region or your chosen importer) or CLAAS Group companies, as required to pursue and act on your concern.
CLAAS saves your data in order to best advise you. Your personal data shall be saved for the purposes of responding to your enquiry, and then erased, unless we are legally or contractually obliged to save the data for longer or we are permitted to do so on the basis of your consent. For more detailed information, see Section A.III. of this Data Privacy Statement. On the basis of your consent and/or another legally recognised form of permission, including but not limited to our legitimate interest in accordance with Article 6(1f) GDPR, your data can continue to be stored, e.g. for the purpose of customer loyalty or retention and in relation to the defence of legal claims. In the case of your data being processed to defend against legal claims in legal disputes, the storage period shall also be based on the legal limitation periods (e.g. in accordance with civil law and the German Product Liability Act). As regards storage of your data, our technical infrastructure is designed along the basic principles of necessity and purpose limitation. As such, the affiliates and trading partners are granted access to such data as is required for the performance of their tasks. For more detailed information, see Section A.IV.
